Complete Auto Repair, Collision, and Service in Owings Mills, MD

It is a rare occurrence that I feel the need to write a thank you note for a job well done. In this fast paced world of email, and electronic everything, it is reassuring to know that there are still establishments that care about customer service and take pride in doing just that. I picked up my Volvo today after you had repaired the damage from a hit and run accident. Not only did you make the entire process easy and painless, you repaired the car to a “better than new” appearance. From my first conversation with Donna, to the estimate with Brad, you handled everything, including dealing with my insurance company. A special thanks to Brad for answering all of my questions and explaining the process of what was going to happen in detail. He was patient, knowledgeable, offered to arrange a loaner car for my convenience, and gave me a realistic time line of when the car would be ready. There is no surprise that Carty’s has earned the fine reputation in your industry. I am going to recommend you to anyone who needs car repairs. In the future, if we need auto help, you’ll be my first call. Thank you to the entire staff for getting my car safely back on the road,

This is an unsolicited letter of thanks and commendation for the excellent and professional services you’ve provided me in repairing my car and in orchestrating the flow of communications between the insurance company, the shop and me. It’s difficult enough to suffer the trauma of auto accidents/collisions and the fear of less than the best of honest services in dealing with such matters. In Carty’s (meaning each of you) I’ve trusted that I’m receiving the best in honest and supportive services provided. The communication skills and initiative Brad applies to his services are of the best quality in any business and are the best basis for trust. Trust is something that no quantity of written assertions builds. It’s all a matter of a person’s work being their bond. This I’ve found in Brad and Carty’s. I unhesitatingly commend and will recommend Carty’s to any of my friends needing the services you provide.

I thought I should write to tell you what an excellent job you did in winning my business and repairing my vehicle. About a month ago, I was involved in a minor traffic accident where the right, front of my 1995 Jeep Wrangler was damaged. My State Farm Insurance agent gave me a number of choices as to where I could bring my vehicle. I am so glad I chose you. Not only was the job done in a quick and efficient manner; but you also charged me less than the original job was quoted. Further, while my Jeep was in the garage, I was informed that I had a problem with the clutch and would need to have it replaced. You quoted me a price, which I compared with other garages in the area. Your quote was the cheapest. Surprisingly, I was contacted a few days later, after the Jeep had been brought in, stating that the clutch was fine and all I would need is a muffler valve replaced. This news saved me approximately $400. It is very rare these days to find people and businesses who take pride in their work, strive for honesty, and provide service at a reasonable price. Carty’s at Caves does all of these. You have earned and will retain my business.